Payments and Security | Shop with Confidence | Sequoia Select

Payments & Security

Buy safely, with transparency

Every transaction on Sequoia Select is secure and transparent.
We accept major payment methods and guarantee maximum security for your data.

Accepted payment methods

You can complete your purchase using:

Credit and debit cards (Visa, Mastercard, American Express)
PayPal
Apple Pay
Google Pay
Klarna
Shop Pay
Bank transfer (for orders on request)

All payments are handled through secure and certified gateways.
We don't store your card details: all sensitive information is encrypted and protected.

When is payment charged?

The charge will be made upon order confirmation.
You will receive a confirmation email with all the transaction details.

If an item is no longer available after purchase, we will immediately issue a full refund.

Safety guaranteed

We use SSL (Secure Socket Layer) security protocols to protect every transaction.
Your personal and payment details are encrypted and never shared with third parties.

Sequoia Select does not have direct access to your card information: everything is handled by PCI-DSS certified providers, the international standard for payment security.

Currencies and prices

All prices are expressed in Euro (€) and include VAT.
If you purchase from abroad, customs or import charges may apply and are the responsibility of the recipient.

Problems with payment?

If you encounter any difficulties checking out or have any questions about your order, please email us at info@sequoiaselect.com.
We will respond as soon as possible.

Buy with confidence

Every transaction is protected, every data is safe.

FAQs

Each Sequoia Select piece is chosen through a meticulous evaluation process that combines expertise, authenticity, and aesthetic sensibility.

We check every detail: labels (if applicable), materials, stitching, and condition. This is to ensure it meets our quality and durability standards.

We only accept original, well-preserved items that are consistent with our philosophy: giving a future to the past, enhancing what deserves to be worn again.

Learn more on the "Selection Criteria" page. →

Each item is checked by experts through a double process: manual verification and digital support.

We evaluate provenance, labels (if applicable), materials, and construction details to ensure each piece is authentic and meets Sequoia Select standards.

Learn more on the "Authenticity & Selection" page. →

You'll find carefully selected items, ranging from vintage to new pieces, to new-with-tag items.

Very importantly: we are for the democratization of fashion.

Even unworn items are evaluated according to our selection criteria and classified as pre-owned, to maintain consistency and transparency.

Each item has a rating from 1.0 to 5.0, visible on the description, which indicates the actual condition: from obvious signs of use to excellent condition.

Learn more on the "Selection Criteria" page. →

Yes. You have 14 days from delivery to return an item you are not satisfied with.

Returns are free. The item must be in the same condition as received, with original tags and packaging.

To initiate a return, contact us or review our full policy.

Returns and Refunds Policy. →

Orders are shipped within 24/48 hours of confirmation.

Delivery takes 3-5 working days for Italy, 5-7 days for the rest of Europe.

You will receive a tracking number via email to track your shipment in real time.

Shipping information. →

Shipping is free in Italy for orders over €90.

For smaller amounts, the cost is €6.50.

European and international shipping rates are automatically calculated at checkout.

Shipping information. →

Yes. You can offer your items through the "Sell Your Items" page.

The process is simple: you upload your photos, receive a valuation, and if you accept, we'll send you a shipping label.

Each item is checked, authenticated and published with transparency.

Find out how it works. →

Every item sent to Sequoia Select is inspected by experts to verify its authenticity.

Non-compliant or suspected counterfeit items will not be accepted or published.

In these cases, returns are only possible with the return costs paid by the sender and upon signature of a release.

Our goal is to protect the quality, trust, and transparency of the project.

Learn more on the "Authenticity & Selection" page. →

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Interest-free installment payments are also available through Klarna.

All payments are protected by SSL encryption and processed securely. We never store your card details.

Payments & Security. →

Curated with balance in Italy · Each piece a new story

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