Refund policy

Our promise

At Sequoia Select, each garment tells a unique story. We want every purchase to fully reflect your expectations and allow you to choose with confidence.

All returns are handled with care and transparency, in full compliance with the right of withdrawal governed by European consumer protection legislation (Directive 2011/83/EU), as implemented and applied in Italy by the Consumer Code (Article 52 et seq.).

For shipments to European countries outside the European Union, including those without or with customs procedures, Sequoia Select nevertheless grants the customer a 14-day right of withdrawal, under the conditions set out in the Terms & Conditions.

Return Policy

Timeframe: 14 days from the delivery date
Return shipping costs: covered by Sequoia Select if the garment is returned in compliance with the acceptance requirements
Fees: no restocking fees
Refund: within 7–10 business days after the garment has been inspected
Method: same payment method used for the purchase
Initial shipping costs: if you paid for shipping (orders below the thresholds indicated in our shipping policy by country), this cost is not refunded, except in cases of our error or undeclared defects

Acceptance Requirements

The garment must be returned exactly in the condition in which it was received:

Not worn, not washed, with no additional signs of use
With all original tags or tags added by Sequoia Select, with all Sequoia Select certifications still attached
In the original packaging (preferably) or equivalent packaging that preserves its integrity
Without alterations compared to the condition documented in the garment listing

How to proceed

Send the request to assistenza@sequoiaselect.com indicating the order number and the garment to be returned
Within 24 hours you will receive the prepaid shipping label and detailed instructions
Carefully package the garment in the original packaging (preferably)
Apply the label to the package and hand it over to the courier or the indicated drop-off point
Keep the tracking code to monitor the shipment

Undeclared errors or defects

If you receive a garment different from the one ordered or with defects not described in the product listing, return shipping costs are entirely covered by us. After verification, we will proceed with a full refund at no additional cost.

Non-refundable items

Garments with removed or damaged tags
Garments showing clear signs of use beyond the condition received
Final sale garments (when specified)

Returns from abroad

For orders shipped outside Italy or outside Europe (EU), please contact us before proceeding with the return to receive specific instructions regarding any customs procedures.